Christmas Delivery Dates

  • UK – last date for ordering for Christmas delivery is by noon on 21 Dec 2017
  • EU – last date for ordering for Christmas delivery is by noon on 13 Dec 2017
  • Worldwide/International – last date for ordering for Christmas delivery is by noon on 9 Dec 2017

UK Delivery Times & Costs

Stock Items

All mainland UK orders are FREE and are sent out by Royal Mail Special Delivery.  A signature will be required upon delivery.

For items in stock please allow 1 – 3 working days for delivery.

Made to Order/Special Commissions

If you are ordering one of our “made to order” pieces of jewellery you will need to allow 4 – 6 weeks for the process of design, visuals and production.  We will keep you informed of the progress and the estimated delivery date when known.

EU Delivery Times & Costs

We currently ship to most EU countries.  If your country is not listed at checkout please contact us to confirm if we can ship to you.

All EU orders will be posted out by Royal Mail International Signed For and costs £14.95.

For items in stock please allow 7 – 10 working days for delivery.

A signature will be required upon delivery. Please note that customers are responsible for all duties and customs charges.

International Delivery

We currently ship to selected international countries.  If your country is not listed at checkout please contact us to confirm if we can ship to you.

All International orders will be posted out by Royal Mail International Signed For and costs £16.95

For items in stock please allow 10 – 15 working days for delivery.

A signature will be required upon delivery. Please note that customers are responsible for all duties and customs charges.

Returns

You are entitled to return your cancel and return your order for a refund or an exchange within 7 days – as long as they have not been worn or damaged, and they are returned to us within 7 working days of receipt, and with the original packaging. Unfortunately we are unable to accept returns for any items that have been worn or damaged. For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us. We will not exchange or refund goods that have been worn, do not have their original packaging or show signs of abuse. In these cases, the goods will be returned to the buyer at their own cost.

Please note that due to hygiene reasons we cannot accept exchanges or order refunds on earrings. 

Made to Order/Special Commissions

As made to order pieces are handmade to order we do not accept returns on these unless they are faulty.

Please send your returned items to:

Poppy Jewellery, 51 Dunbar Street, Burghead, Elgin IV30 5XQ, UK

When returning items we recommend all returns are sent Royal Mail Special Delivery and you obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

Refund amounts will be issued via PayPal using the same details used when placing your original order.